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Phone Functions Reference Card
Voicemail Shortcuts
The following shortcuts are available while listening to a voicemail message when using the Audio Message Center:
*1 REPLY to this message. *6 Play the NEXT message.
*2 FORWARD this message. *7 REWIND the message 10 seconds.
*3 DELETE this message. *8 FAST FORWARD the message 10 seconds.
*4 REPLAY this message. *9 CALL BACK the user who left the voicemail.
*5 Play the PREVIOUS message. *# SKIP to the end of the message.
Changing Message Center Settings
The Message Center System Settings listed below can be changed while logged into the Audio Message Center (press 4 from the Main Menu):
  • Presence setting
  • Name recording
  • Presence greetings
  • Password
  • Whether or not your inbox should accept voicemail
Phone Functions for Allworx IP Phones (show analog phones) analog phones (show Allworx IP Phones)
Note: Items on the phone's LCD screen ARE INDICATED LIKE THIS. Physical buttons to push are indicated like this.
LCD Contrast
To adjust the contrast of the phone's display, press the CONFIG soft key, select PREFERENCES, then LCD SETTINGS. Use the ▲ ▼ keys to change the contrast, then press Select (✓). Do the same for brightness, if your phone has a backlit display.
Outside Line Access
  • Dial + phone number.
  • Dial + PIN + phone number (if you have been assigned a PIN).
  • Select a line appearance and dial a phone number.
Personal Speed Dial
TO SET UP:
  1. Press the CONFIG soft key.
  2. The PERSONAL SPEED DIAL selection should be highlighted; press Select (✓).
  3. Use the ▲ ▼ keys to choose a desired speed dial number, then press Select (✓).
  4. Use the keypad to enter the extension or phone number, then press Select (✓).
  5. Use the keypad to enter a name to associate with the entered number.
    6. Note: The ▲ ▼ keys act as a backspace and the # key can be used to put spaces between the characters in the Speed Dial Description.
TO USE:
  1. Pick up a free line.
  2. Press the SPDIAL soft key.
  3. Press the number on the keypad corresponding to the desired speed dial.
Phone Directory
Press the ▲ ▼ keys to display the company directory and either use the keypad to spell the person's last name or scroll to the desired entry, then press Select (✓) to place a call.
Check Voicemail Messages
If your phone supports the Visual Message Center, press the Messages button once for the Visual Message Center or twice for the Audio Message Center. If your phone does not support the Visual Message Center, press the Messages button once to access the Audio Message Center. You can also dial + your extension from any office phone or from within the company Auto Attendant to access the Audio Message Center.
Dial + your extension from any office phone or from within the company Auto Attendant.
Change Presence Setting
Press the Presence soft key (if your phone display has one) or press and hold the Mute/DND button until a list of presences appear on the display. Use the ▲ ▼ keys to choose a desired presence, then press Select (✓).
Do Not Disturb
Press the Mute/DND button to place the phone in Do Not Disturb mode. The phone will not ring, the Mute/DND button will be illuminated amber, and any calls to the user will go to the next destination in your extension call route (usually your voicemail inbox). Press the Mute/DND button again to end Do Not Disturb.
Dial 20 to place the phone in Do Not Disturb mode. The phone will not ring. Dial 21 to end Do Not Disturb.
Intercom
Press the Intercom button, if your phone has one, and then dial the extension of the person you would like to talk to.
Call Forwarding
Dial 5 + an extension to forward any calls that come into the phone to that extension. To disable Call Forwarding, dial extension 50.
Transfer
ONE-TOUCH
If your phone is configured for ONE-TOUCH transfers and if it has BLF keys, press the BLF key for the intended recipient of the transfer. Hang up or wait on the line to announce the transfer.

LEGACY UNANNOUNCED (Blind) TRANSFERS
If your phone is configured to use the legacy unannounced transfer method use the following procedure to perform the transfer:
  1. Press the Transfer button. The current call is placed on hold.
  2. At the dial tone, dial the extension of the intended recipient of the transfer.
  3. The call is immediately transferred.
DIALED TRANSFER
  1. Press the Transfer button. The current call is placed on hold.
  2. At the dial tone, dial the extension of the intended recipient of the transfer.
  3. Hang up or wait on the line to announce the transfer.
TO A USER'S VOICEMAIL
  1. Press the Transfer button. The current call is placed on hold.
  2. At the dial tone, press the VMAIL soft key, then dial the user's extension.
UNANNOUNCED (Blind)
  1. Press [FLASH].
  2. At the dial tone, dial the extension to where you want to transfer the call.
  3. Hang up, the call will follow the recipient's call route.
ANNOUNCED (Attended)
To talk to the person to whom you are transferring the call before the transfer goes through:
  1. Press [FLASH].
  2. Select a second line.
  3. At the dial tone, dial the extension to where you want to transfer the call.
  4. Talk to the new recipient.
  5. Hang up, the two parties will now be connected.
TO A USER'S VOICEMAIL
Dialing (or transferring to) + user extension will connect a call to a particular user's voicemail.
Parking
Press the Park button if your phone has one or press and hold the Hold button until the button flashes. The parking orbit extension will be displayed briefly on the phone's screen.
ANNOUNCED LOCATION
  1. Press [FLASH]
  2. Dial extension 00.
  3. The parking location will be announced ().
  4. Hang up, the call is parked.
Consultation
  1. Press the Hold button. The current call is placed on hold.
  2. Select a new line, then dial the extension of the party you wish to consult.
  3. Consult with the third party.
  4. When finished consulting, press the flashing button corresponding to the original caller you put on hold.
  1. Press [FLASH].
  2. At the dial tone, dial the extension of the party you wish to consult.
  3. Consult with the third party.
  4. When finished consulting, press [FLASH] to be connected to the original caller.
3-Way Conference
After connecting to the first person, follow these steps to initiate a 3-way conference:
  1. Press the Hold button.
  2. Select another line, then call the second person.
  3. Press the Conference button or CONFERENCE soft key, whichever is available on your phone.
  4. Press the flashing button where the first person is on hold.
  5. All three callers are now able to conference. The Conference button will be illuminated solid red.
Use Conference Center for conferences.
Conference Center
Dial extension 08 from any handset or Auto Attendant to enter the Conference Center. A Conference ID and Password will be required. This is an optional feature; check with your System Administrator to see if this feature has been enabled.
Paging Zones
ZONES
Dial 6n (where n represents the Paging Zone number 0 through 9) to broadcast to a Paging Zone. Handsets that are members of the Paging Zone will play the audio through their intercom. The System Administrator defines which handsets are members of which zones.
Automatic Call Distribution (ACD)
LOG IN
If your phone has an ACD Appearance PFK, it will be lit solid red when you are logged out.
  1. Press and hold the ACD Appearance PFK for five seconds. The login prompt will appear.
  2. Enter your extension.
  3. Select one or more queues.
  4. Enter your password.
Once you are logged in, the ACD Appearance PFK will no longer be lit.

LOG OUT
  1. Press and hold the ACD Appearance PFK for five seconds. The ACD queue list is displayed.
  2. Deselect one or more queues.
  3. Enter your password.
The ACD Appearance PFK will be lit solid red when you are logged out of all queues.
To place a caller in a Queue, transfer the caller to extension 40n (where n represents Call Queue number 0 through 9).

To retrieve the caller with the longest wait time from a Queue, dial extension 41n (n represents Call Queue number 0 through 9).
Answer Other Ringing Phone
To answer a ringing phone, dial + the ringing phone's extension.